Authors: Sourav Banerjee, Ayushi Agarwal, Ayush Kumar Bar
Abstract
This research rigorously explores the implementation of Chatbot-Enhanced Mental Health First Aid (MHFA)within corporate contexts, presenting an innovative paradigm for mitigating mental health risks and bolstering employeewell-being. Amidst increasing recognition of the pervasive nature of mental health challenges in the workplace, this researchelucidates the potential of AI-driven chatbots to augment conventional MHFA methodologies. These sophisticated chatbotsystems offer an accessible, stigma-free avenue for support, facilitating early detection and preliminary counselling in instancesof mental health crises.
The study meticulously evaluates the efficacy of chatbots in crisis intervention and their seamlessintegration into holistic corporate wellness frameworks. These encompass a spectrum of initiatives, including proactive healthpromotion programs, adaptable work policies, and comprehensive employee assistance schemes. The research also navigates theintricacies of embedding MHFA programs in organisational structures, addressing challenges like resistance to technological andprocedural shifts and concerns around data privacy.
Strategic methodologies are proposed to navigate and surmount thesebarriers effectively. A pivotal aspect of this research is the ethical deployment and privacy preservation in the utilisation ofchatbots. The paper provides a thorough critique of the ethical considerations and privacy safeguards essential in themanagement of sensitive mental health information, ensuring adherence to ethical standards and confidentiality. Concludingly,the study posits that the integration of chatbot-enhanced MHFA can substantially reduce workplace mental health stigma, alignwith legal compliance mandates, and facilitate cost-efficiency.
This innovative approach supports the development of a morecomprehensive and accessible mental health infrastructure within corporate settings. Looking ahead, the paper advocates forfurther empirical research to assess the longitudinal impacts of chatbot-enhanced MHFA, explore diverse employee interactionswith these systems, and advance AI algorithms for tailored mental health support. The infusion of AI-driven chatbots in MHFAprograms is heralded as a pivotal advancement, signifying a major stride towards fostering more resilient, supportive, andmentally healthy workplace environments.
